Help

Getting into the show

Where's my ticket?

Your tickets arrive in the email we sent right after purchase, attached as a PDF. They're also live on your account dashboard under "Your tickets" — sign in with the email you used at checkout.

What do I show at the door?

The QR code on your ticket. Pull it up on your phone, or print the PDF — either works. The door scanner reads the QR and admits you. Each ticket scans once; if you bought multiple, each person gets their own QR.

I never got the email

Check spam first. If it's not there, head to Sign in, enter the email you used at checkout, and we'll send a fresh sign-in link. From there you can re-download your tickets at any time.

My phone is dead at the door

Door staff can usually look you up by name and email. If they can't, ask them to text or DM support@hypedcrowds.com from a colleague's phone — we can verify in real time.

Can I share my ticket with a friend?

Yes — send them the QR (screenshot or PDF). The first scan admits whoever shows up. We don't currently have a formal "transfer to a different person's account" flow; if you want one before we ship it, email support and we'll handle it manually.

Refunds, cancellations, and changes

The event was cancelled

We auto-refund every ticket when the organizer cancels. You'll get an email confirming the refund; the credit lands on your original payment method within 5–10 business days. No action required on your end.

The event was moved (date or venue)

We email everyone with the option to keep their ticket for the new date / venue or get a refund. If you want the refund, click the link in that email or reply with "refund."

I can't make it after all

Refunds for change-of-mind are at the organizer's discretion. To ask, open your order on the dashboard and click Request refund with your reason — we'll forward to the organizer. They have 3 business days to decide.

If they decline, you can still transfer the ticket to a friend (just send them the QR). Don't no-show; let us know.

The show didn't happen / the venue was closed

Email support@hypedcrowds.com within 7 days with what happened. We'll investigate with the organizer and refund if confirmed.

How do refunds work?

Refunds go back to the original payment method, not as store credit. Most US debit / credit cards see the credit within 5–10 business days. Platform fees are refunded along with the ticket — you get back exactly what you paid.

Full details are on the Refund Policy.

Account and sign-in

I don't have a password

You don't need one. Default sign-in is by magic link: enter your email at /login and we email you a one-tap link. If you'd rather use a password, set one in your profile settings.

I bought tickets without an account

You have one anyway — we created it on the spot using your purchase email, so the order is tied to a real account. Use that email at the sign-in page and you'll have full access to your tickets.

Two-factor authentication

Optional for ticket buyers, required for admins. Set it up under Security from your account menu. Save the recovery codes somewhere offline — you'll need them if you lose your phone.

Other

How do platform fees work?

We charge a small platform fee per order, folded into the ticket price you see at checkout. No surprise fees added at the very end like the bigger platforms do. Fees go back along with the ticket if you're refunded.

I'm an organizer / venue

Email support@hypedcrowds.com — we're approving organizers manually for now while we build out self-signup.

Privacy and security

See the Privacy Policy. Short version: we keep the minimum data we need to run the platform, share it only with Stripe (payments), Resend (email), and the organizer of your event. No tracking cookies. No selling your data.